Clarifying on the issue, PlayStation representative Catherine Jensen said they aim to reduce the verbal abuse and harassment that happens online on the consoles. Therefore, they are planning to introduce a ‘Voice Chat report’ function on the PS5.

Talking about the purpose of this feature, she said, “Its sole purpose is to help in reporting of inappropriate behavior, including actions that violate our Community Code of Conduct.”

As a disclaimer, she also added, “Please note that this feature will not actively monitor or listen in on your conversations – ever – and it’s strictly reserved for reporting online abuse or harassment.”

This addresses the primary concerns of most of the users who had assumed that PlayStation will be listening to and recording their conversations. However, with that out of the way, players are still wondering how the feature actually works. Therefore, in the latter part of the blog, Catherine explains how players on PS5 can submit reports of verbal abuse.